Shipping & Returns
Medalla Designs will make every attempt to process and ship your order as soon as possible. Our goal is to ensure complete satisfaction with your purchase.
Our business is not open to the public, and local pickup is not permitted.
Standard Delivery
Shipping and handling charges will be assessed during checkout. We deliver via UPS Ground or a comparable delivery service to valid addresses within the United States. We do not deliver to P.O. Boxes, A.P.O and F.P.O addresses.
Shipping Time
Standard delivery via UPS Ground or a comparable delivery service usually takes between 2 to 5 business days. However, please allow up to 14 days for processing and delivery. If the merchandise you have selected is not in stock, you will be informed by email and given an expected shipping date. Once the merchandise has been shipped, you will receive a shipment confirmation and tracking number via email. You may follow up on the status of your delivery at www.ups.com using the given tracking number. Please note that tracking numbers are assigned before the delivery service picks up your merchandise. Tracking links at www.ups.com may take up to 24 hours for activation.
Returns
You may return or refund purchased merchandise within 20 days of delivery. Returns will not be accepted after 20 days regardless of circumstance.
Medalla Designs may accept returns of good merchandise in its sole discretion under the following conditions:
- Return of merchandise in totally re-saleable condition will be restricted to extraordinary circumstances with prior approval from Medalla Designs. Accepted returns will be assessed a 20% restocking fee.
- Merchandise that has been marked or otherwise defaced is not eligible for return or exchange.
- Please note that shipping and handling charges are not refundable.
Exchanges
If your merchandise is damaged in transit or is missing parts or accessories, we will gladly send you a replacement. Please contact us within 10 days of receipt in order to arrange a replacement. After 10 days, any damaged or missing parts will not be replaced.
Return and Exchange Shipping
For a return, refund or exchange, please contact us to obtain an RMA (Return Merchandise Authorization) number before returning your merchandise. Returns without a valid RMA number will be refused. For returns concerning quality issues, we must receive a high quality digital picture of the damaged merchandise by email before an RMA is approved. Merchandise returned must be in its original condition.
Shipping charges for return, reshipping charges for exchange, and any returns lost are the responsibility of the customer. Medalla Designs recommends always insuring and shipping packages with a delivery service that can be tracked. After the merchandise is returned, it will be inspected. Please note that an RMA number does not guarantee final disposition. All returns and exchanges are subject to inspection. Please allow up to 15 days for processing.
Invalid Delivery Address
If the delivery address is invalid and the merchandise is undeliverable, the customer will be responsible for both the shipping and handling charges and the shipping charges for return incurred by the unsuccessful delivery. The shipping and handling charges are not refundable.
Shipment Refusal
If the merchandise arrives at the delivery address and is refused, the customer will be responsible for both the shipping and handling charges and the shipping charges for return incurred by the action of refusing the delivery. The shipping and handling charges are not refundable.
Order Cancellation
If the order is cancelled after shipment, the customer will be responsible for both the shipping and handling charges and the shipping charges for return. The shipping and handling charges are not refundable.
